Privacy Policy

1. Introduction

Seaside Vending Services LLC ("we," "us," "our," or "the Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://seasidevendingservices.com, interact with our AI qualification assistant, submit a lead form, or otherwise engage with our Services.

Seaside Vending Services is a family-owned vending operator providing AI smart coolers, smart freezers, premium coffee service, and claw machines to qualifying high-traffic locations across Duval, St. Johns, and Flagler Counties in Northeast Florida. This policy applies to all data collected through our website and lead qualification process.

2. Information We Collect

Information You Provide Directly

When you submit a lead qualification form or interact with our AI assistant, we may collect:

• Full name
• Cell phone number
• Email address
• Business type (e.g., office, school, gym, warehouse, medical/dental, retail)
• Service interest (smart cooler, smart freezer, coffee service, claw machine, or multiple)
• Location description (your business address or area)
• Estimated daily on-site count (number of people at your location daily)
• Captive audience notes (details about foot traffic and visitor patterns)
• SMS opt-in preference (whether you consent to receive text messages)

Chat Conversation Data

When you use our AI qualification assistant, we store your conversation history, including the messages you send and the responses you receive. This data is used to qualify your location for vending services and to review lead quality. Each chat session is assigned a unique session ID and may be linked to your lead record.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type and device information
• Pages visited and referring URLs
• Timestamps of your visit

This information is collected for security, analytics, and website improvement purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To qualify your location for vending machine placement based on foot traffic and captive audience criteria
• To contact you about vending service placement, scheduling, and follow-up
• To send SMS messages if you have opted in to text communications
• To review and assess lead quality internally, including flagging leads as qualified, needs-review, or pending-review
• To improve our website, services, and AI qualification process
• To prevent fraud and protect the security of our platform
• To comply with legal obligations and applicable laws

We do not sell your personal information to third parties.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: You voluntarily provide your information when submitting a lead form or engaging with our AI assistant
• Legitimate business interests: To qualify leads, provide services, and operate our business
• Legal compliance: To meet obligations under applicable laws and regulations
• Contract performance: To take steps prior to entering into a service agreement with you

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Internal team members: Authorized employees and administrators who review leads for vending service qualification
• Service providers: Third-party vendors that support our operations, such as email delivery, hosting, and analytics providers. These providers are contractually bound to protect your information and may only use it to provide services to us
• Legal compliance: If required by law, court order, or government regulation, or to protect our legal rights and safety
• Business transfer: In the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction
• 3rd parties: Customer data is not shared with 3rd parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy:

• Lead records: Retained for the duration of our business relationship and for a reasonable period thereafter for follow-up and record-keeping
• Chat conversations: Retained for lead qualification review and may be deleted upon request
• Automatically collected data: Retained for analytics and security purposes in accordance with our data retention schedule

You may request deletion of your personal information at any time by contacting us at support@seasidevendingservices.com.

7. Data Security

We maintain administrative, technical, and organizational safeguards to prevent unauthorized access, use, or disclosure of personal information, and only authorized personnel may access such data for approved business purposes. Such safeguards include:

• Role-based access controls limiting data access to authorized administrators only
• Secure server infrastructure with encryption in transit (HTTPS)
• Authentication requirements for accessing lead and chat data
• Input sanitization to prevent injection attacks

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and improve user experience
• Analyze website traffic and usage patterns
• Detect and prevent fraudulent activity

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

9. SMS Communications

If you opt in to SMS communications, you consent to receive text messages from Seaside Vending Services regarding your lead qualification, service scheduling, and follow-up communications. Standard message and data rates may apply. Message frequency varies based on your interactions with Seaside Vending Services. Messages will originate from +1-877-732-8363, +1-904-560-6100, or +1-904-452-5767.

To opt out of SMS at any time, reply "STOP" to any message we send, or contact us at support@seasidevendingservices.com. Opting out of SMS does not affect other forms of communication. For help, reply HELP to any message or contact us at support@seasidevendingservices.com.

Terms and Conditions:

1. The messaging program consists of general conversational and informational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@seasidevendingservices.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

10. Children's Privacy

Our Services are intended for business owners and facility managers aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws, including the Florida Digital Bill of Rights (FDBR), California Consumer Privacy Act (CCPA), and other state privacy laws. These rights may include:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-out of sale: We do not sell your personal information
• Opt-out of targeted advertising: Request that we not use your information for targeted advertising
• Data portability: Request your data in a structured, machine-readable format
• Withdraw consent: Withdraw any consent you have previously given

To exercise any of these rights, please contact us at support@seasidevendingservices.com or by mail at the address listed below. We will respond to your request within 30 days.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page and update the "Last updated" date at the top. We encourage you to review this policy periodically. Material changes will be communicated through our website or via email if you have provided your email address.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: